Welcome

Your appointment is very important to us! That time is set aside especially for you and we understand that schedules can change, therefore we ask for a 24 hour cancellation notice if you are unable to keep your appointment. When we do not receive enough notice, we miss the opportunity to fill your spot, other clients miss the opportunity for services and our therapists do not receive any compensation if you do not make it to your appointment. Our appointments are confirmed 48 hours in advance to give clients the opportunity to verify their schedules and make any adjustments needed. The following cancellation fees apply:

• Failure to cancel within 24 hours will result in a 50% charge of the scheduled service
• Appointments made within 24 hours must cancel with a minimum of 4 hours notice or receive a 50% charge of the scheduled service
• No call/no shows will result in a 50% charge of the scheduled service, rescheduling will be at therapist's discretion
• 3 violations of the cancellation policy will result in a 100% charge of the scheduled service, continued violations will result in prepayment of service prior to booking

We are now asking clients to provide a credit card that can be kept on file in the event of a missed appointment or policy violation. Information will be kept securely online

Since all services are scheduled in advance, if you are late to your appointment you are welcome to the remaining time of your scheduled service but we are generally unable to extend beyond your original appointment time.  The client is still responsible for the full service amount

All therapists and services offered at Canby Massage Co-Op are strictly professional. Sexual misconduct, illicitness or behavior of any kind will result in the immediate ending of the session, full charge of services and no future appointments will be booked with any therapists

Gift Cards can be purchased for any amount and may be used towards any package or service we offer regardless of the original intended service. Gift cards are transferrable but are not refundable and may not be redeemed for cash. If you have a lost or stolen gift card it may be redeemable if the purchase transaction can be verified, please discuss details with your therapist. Gift cards expire 5 years from the date of purchase, cancellation policy applies